Frequently asked questions

Our answers to questions you may have:

 Please note: We are following government advice in order to keep our staff & you safe, so please revisit this section regularly for any updates

Q: I've had an email that says my order is on hold?
Your order is in our system! The email was generated in error and your order is being processed.

Q Is the on-site Farm Shop still open?
The Farm Shop is currently closed as our efforts are focused on home deliveries.

Q: Can I still collect this from you?
DUE TO CORONAVIRUS RESTRICTIONS: We have currently halted the pick up from the farm option.

Q: Can I add to my order after completing checkout?
Due to the high volume of orders we’re processing we are unable to add or change your order in any way – we suggest you pop these items on your next order.

Q: I’m having difficulty at the checkout – can you give me some advice?
Make sure you have:

  • SELECTED a delivery date (click the date shown to see if other delivery dates are available)
  • CHOSEN your payment method
  • TICKED terms & conditions box
  • CHECKED your card details match the billing address exactly

Q: Do you sell milk and eggs?
Yes, they’re in the CUPBOARD ESSENTIALS section »

Q: I can’t find what I’m looking for?
If you can’t find an item, try using the search facility ?

Q: I signed up to your Newsletter and later received an email with a discount voucher. Can I still use this?
Yes! You can use the discount voucher on your next order

For delivery information, please click here »