HOW IT WORKS

 

Christmas FAQ’s

Christmas Delivery dates and prices

Our Christmas range is available for delivery from Wednesday 16th December to Thursday 24th December. Due to the high demand for deliveries there will be some delivery days which will be subject to charges.

Tuesday 22nd December  £3.99

Wednesday 23rd December  £4.99

Thursday 24th December (Dorset deliveries only)  £6.99

Book early to avoid disappointment!

Due to the recent Covid-19 situation we recommend ordering your Christmas goods as soon as possible. We are expecting high demand and goods will be sold on a first come first served basis. Due to the volatility and uncertainty of the Covid-19 crisis our Turkey farmers have cut back on the numbers of birds they are producing this year and so we are expecting to sell out.

How will my products arrive?

All our Christmas produce is delivered fresh and is suitable for home freezing should you wish. It will all arrived using chilled packaging and have on it the use by dates.

What should I do with my Turkey when arrives?

We always advise that you should unwrap your turkey from its packaging so that it can breathe so that it doesn’t sweat and spoil.

How will my order be delivered?

If you live in the Dorset area, then your order will be delivered using our own fleet of vans by one of our friendly drivers. Orders outside of Dorset will be delivered using our courier company Parcelforce. Please note that in order to guarantee delivery for Christmas we will not be offering courier deliveries for orders on 24th December.

The orders will arrive chilled whether it is using our own fleet of vans or if sending by courier using ice refrigerated packaging.

Can I amend or cancel my order?

We will need to take full payment of your delivery at the point of ordering. If you wish to amend or add anything on to your order then you will need to either email info@jurassiccoastfarmshop.co.uk or call the office on 01305 853937. If you are wishing to change the delivery dates then this may be subject to delivery charges. Please note that changes cannot be made within 14 days of delivery.

Can I place my order over the phone?

Our team is on hand to help place your order and we can then take a card payment over the phone. Please email info@jurassiccoastfarmshop.co.uk or call 01305 853937.

Where do we deliver?

We currently deliver using our own fleet of vans within the Dorset area. However if you live outside this area don’t worry, we can still deliver to you using Parcelforce.

 

How to order with us…

Select the products you wish to purchase along with the pack sizes and any extra detail you may wish to leave and then when your basket reaches £45, you can checkout. Ensure your billing address matches the cardholder address at the checkout page. Having agreed to the terms of our website you can proceed to the payment gateway where you have the option of paying by Paypal, Debit or Credit Card. Take care that your name appears the same as you have on your card. You can select a one-off purchase or you can choose to subscribe to one of our regular boxes. If you have selected a subscription box then please see further down the page for more detail.

 

How to redeem a coupon…

Select the products you wish to purchase and then enter the coupon code at the checkout stage. Please note that the minimum order has to be £45 after the coupon code has been applied.

For example in order to use a 15% discount code you purchase order value will need to be above £54. In order to use a 10% discount code you will need to spend a minimum of £50.

 

What are the delivery charges?

Our minimum order amount is £45 and so if you are struggling to checkout then please check that your order is over this value.

Orders to the Dorset area have free delivery.

Orders to areas outside of Dorset are charged at the flat rate of £5.95.

We may add delivery surcharges at certain times of the year. Any extra delivery cost will be shown at Checkout.

 

Which days can I get my delivery on?

You can choose a delvery date at checkout. All available dates are always shown.

We currently deliver in the Dorset Tuesday – Saturday.

We currently deliver outside of the Dorset area Tuesday – Friday.

Not going to be in? No need to worry, our special chill boxes will keep the produce fresh for up to 48 hours! We can deliver to a neighbour or secure location if you’re not going to be in.

 

How will my delivery arrive?

Local orders will be delivered by one of our friendly drivers. All other orders are delivered with Parcelforce by 6pm on the date of your delivery. You will be notified via SMS or email with your one-hour delivery slot, so you know exactly when to expect your delivery! Don’t worry if you won’t be in – we can arrange for your order to be delivered to a neighbour or a safe place.

Our postal deliveries are packaged in our special chill boxes to keep the produce fresh and safe. They are safely packaged in thermal insulated foil bags with ice packs, in one of our branded cardboard boxes. All packages can last for up to 48 hours to make sure that by the time you open your delivery it is still in perfect condition.

 

Collecting from the farm…

You can collect your pre-orders from our shop which is open on the following days;

Thursday 09:00 – 13:00

Friday 09:00 – 13:00

Saturday 09:00 – 15:00

 

Subscription orders…

For busy foodies, trying to balance work and family can be busy enough without having to find the time to shop! This is where our subscriptions come in. Simply select one of our subscription boxes of fresh local produce, choose one of our easy delivery options and know that your food will always be delivered to you, without the worry or stress of having to shop!

You can manage your own subscription completely. You can even skip a delivery if you are going on holiday or cancel your subscription easily if you no longer need it.

 

Cancellation / Returns policy

The Buyer may not cancel any order for Goods within 14 days of dispatch. If you do have to cancel your order then the Buyer shall be refunded in full within 28 days. If, however, Jurassic Coast Meats Ltd starts to perform its side of the Contract with the agreement of the buyer before the buyer exercises this right to cancel, the right to cancel is lost.

Where a claim of defect or damage is made, the Goods may have to be returned by the buyer to Jurassic Coast meats Ltd within the best before date or use by date on the product. The buyer shall be entitled to a replacement or a full refund plus any return postal charges if the Goods are in fact defective and/or need to be returned.

Any errors or omissions must be notified within 24 hours of delivery or collection.

If you wish to make a complaint, then please contact our customer services team within 24 hours of receiving the goods, by email to info@jurassiccoastfarmshop.co.uk

 

Any questions?

Please do not hesitate to contact us on 01305 853937 or email us info@jurassiccoastfarmshop.co.uk